We especially pride ourselves on providing a dynamic guest experience and apologize that you were unable to experience this during your most recent visit. While we have had to adjust our protocols during these unprecedented times, we are in full agreement that this should not impact the service you have grown accustomed to. We understand your frustrations and hear your concerns. While we are delighted to hear that you enjoyed our spacious King Studio and beach surroundings, it is incredibly disappointing to hear of the shortcomings you encountered. You have been a loyal customer over the years and your feedback is extremely valuable. Thank you very much for reviewing your recent experience at The Reach Key West. I don't know if I'll be back again after staying here multiple times over the past 10 years. If it were anyplace else besides Key West there reviews would be lower. They have the best location on the island with a nice beach and pool but the lack of service is always an issue. That's the problem with this place, $80 a day for valet parking and resort fee when they don't deliver. It was much worse than the picture, it was all over the windshield, grill, and front bumper. This is what I mean by there lack of service, the valet should have said something. Of course, back to being understaffed, there was no one to complain to, as the valet already ran to get another car and after waiting 30 minutes to get the dirty truck back I just left. It was nasty and the truck is brand new, not even 1,000 miles on it. It looked like someone parked it under a drain or dumped coffee or chewing tobacco spit all over the hood. What's worse then that is when I get my truck back at checkout it was a mess. I think valet parking right now with COVID is a terrible idea. What irritated me the most was the valet parking. I know times are challenging due to COVID but they set the bar high for service with their pricing and do not deliver.

It's like this hotel is perpetually understaffed. There was no drink service at the beach like previous stays and the one drink I did have at the pool took almost 30 minutes to get. This is the only place I have stayed where getting a drink is difficult, usually they try to serve you drinks until its annoying. While the food was tasty it took forever, how can breakfast take 45 minutes to make with four items on the menu (it was not crowded)? Our waiter was very nice and kept bringing coffee but it was too long. We went to the restaurant for breakfast and there were only 4-5 items on the menu. Unfortunately, the service is not very good. The beach was cleaned daily with very little seaweed on it afterwards. We had a King Studio Key West View room and it was clean, well appointed, and spacious. We have stayed here multiple times starting when The Reach was previously renovated over 10 years ago. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.

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